Privacy Policy

This policy explains what information MOS2Civilian collects, how it is used, where it is stored, and the choices you have. It applies to mos2civilian.com and the MOS2Civilian application.

Information We Collect

• Account information: email address and password (managed via Firebase Authentication; we never see or store your raw password).
• Verification status: whether you have completed veteran/active-duty verification through VerifyPass, and the date it was granted. MOS2Civilian does not receive or store the documents you use to verify (DD-214, LES, VA ID, and similar) — those are handled directly by VerifyPass. See Third-Party Service Providers below.
• Billing information: your subscription status. Payment details (card numbers, billing address) are collected and processed directly by our payment processor, Stripe — MOS2Civilian does not store your card details.
• Military background & resume content: the branch, occupation code (MOS/AFSC/NEC/Rating), and paygrade you provide, along with the resume text and target-role information you submit for translation and scoring.
• Saved resumes & analysis history: if you choose to save a resume revision or analysis, it is stored in your account so you can return to it later.

How We Use Your Information

We use the information above to:

• Operate your account and enforce the veteran/active-duty-exclusive access requirement.
• Translate your occupation code into civilian occupation matches and generate your resume scorecard.
• Process subscription billing through Stripe.
• Maintain the security, integrity, and reliability of the service.
• Provide customer support and respond to your requests.

We do not sell your information, and we do not use your resume content, military background, or scorecard results to market to third parties.

Your Resume Content Is Not Used for Anything Else

The resume text and background details you submit are used solely to generate the translation and scorecard you requested. We do not repurpose, analyze, benchmark, aggregate, or otherwise use your content for any other business purpose — including our own product development, marketing, analytics, or training any model, ours or a third party's.

How Your Information Is Stored

MOS2Civilian runs on enterprise cloud infrastructure located in the United States. Your account, saved resumes, and analysis history are stored in secure, access-controlled databases. Scorecards are generated using a secure AI processing service — your resume content is sent there solely to produce your scorecard, under enterprise data-handling terms that do not permit your content to be used to train the underlying AI models.

Third-Party Service Providers

We rely on the following subprocessors to operate MOS2Civilian:

• Google Cloud Platform / Firebase / Vertex AI — hosting, database, authentication, and scorecard generation.
• Stripe — subscription billing and payment processing.
• VerifyPass — veteran/active-duty status verification. When you verify, you are redirected to VerifyPass's own site, where they collect and review your identifying documents directly. MOS2Civilian receives only a verified/not-verified result and a verification date, not the underlying documents.
• O*NET Web Services (U.S. Department of Labor/Employment and Training Administration) & CareerOneStop — your military occupation code and branch are sent to these services to retrieve civilian occupation matches and validate the code.

Data Retention

We retain your account, saved resumes, and analysis history for as long as your account is active, so you can access your history. If you close your account or ask us to delete your data, we will delete or de-identify it within a reasonable time, except where we are required to retain records for legal, tax, or billing purposes.

Verification, once granted, does not expire and is not re-checked — but the verification record itself is deleted along with the rest of your account data if you close your account.

Legal Requests

If MOS2Civilian receives a legal demand for customer content — such as a subpoena or court order — we will notify the affected user before disclosure where we are legally permitted to do so, and we will limit any disclosure to what is legally required.

Security

Every request to MOS2Civilian is authenticated, and your data is tied to your specific account. Data is encrypted in transit and at rest using our cloud provider's standard infrastructure protections. Access to production systems is limited to the personnel who need it to operate the service.

Your Choices & Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. You can also delete individual saved resumes and analyses directly in the application at any time.

Changes to This Policy

We may update this policy as MOS2Civilian evolves. If we make material changes, we will update the effective date above and, where appropriate, notify account holders directly.

Contact Us

Questions about this policy or your data can be sent to legal@veteran2veteran.us.

This policy describes MOS2Civilian's current data practices in plain language. It is provided for transparency and is not a substitute for legal advice. Before relying on this policy for regulated data or specific compliance obligations, have it reviewed by qualified legal counsel.